1. About this policy
This policy explains what personal information ZIVOYA, LLC ("Zivoya", "we", "us") collects when you use the Zivoya mobile app or the zivoya.com website (the "Service"), how we use and share it, and the choices you have. It applies together with our Terms of use. By using the Service, you acknowledge this policy.
2. Information we collect
Information you give us
- Account details: name, email address, phone number and password, or the details shared by Apple or Google if you sign in with them.
- Traveler details for each booking: full name, date of birth, gender, nationality, passport or travel document number and expiry, known-traveler or redress numbers, and contact details. For flights to Cuba, the travel category and other details required by U.S. and Cuban rules.
- Saved travelers you choose to keep in your account to book faster.
- Payment details: card number, expiry and billing address. Saved cards are stored encrypted.
- Messages you send us, for example to info@zivoya.com.
Information collected automatically
- Searches and bookings: routes, dates, number of travelers, flights viewed and booked.
- Device and usage data: device model, operating system, app version, language, IP address (including at sign-in, to help protect your account), screens used and crash reports. Analytics data is linked to your account's user ID and email address.
- On Android, the advertising identifier, where your device settings allow it. The iOS app does not collect the advertising identifier or track you across other companies' apps and websites.
- Approximate location, only if you allow it, to suggest nearby airports.
- A push notification token, if you allow notifications.
The zivoya.com website does not set cookies.
3. How we use your information
- To search fares, make and manage your bookings, and send confirmations and flight updates.
- To process payments, prevent fraud and keep the Service secure.
- To provide customer support, including changes, cancellations and refunds.
- To meet legal requirements, such as airline security rules, entry requirements and U.S. regulations for travel to Cuba.
- To understand how the Service is used, fix errors and improve it.
- To send you offers about Zivoya, if you agree. You can opt out at any time.
5. How long we keep information
We keep account information while your account is open. We keep booking and payment records for as long as needed to provide the Service, resolve disputes, and meet tax, accounting and legal obligations, including record-keeping rules for travel to Cuba. When we no longer need information, we delete or anonymize it.
6. Your choices and rights
- Access and correction: you can see and edit your profile, saved travelers and saved cards in the app.
- Deletion: you can delete your account in the app or by emailing info@zivoya.com. We keep the records we are legally required to keep.
- Marketing: you can opt out of promotional messages using the link in the email or by contacting us. Service messages about your bookings continue while a booking is active.
- Device permissions: you can turn off location, photo access and notifications at any time in your device settings, and limit ad tracking in your device's privacy settings.
- Depending on where you live, you may have additional rights, such as asking for a copy of your information or objecting to certain uses. To make a request, email info@zivoya.com. We may need to verify your identity before acting on it.
7. Security
We protect your information with encryption in transit, encrypted storage of payment cards, access controls and monitoring. No system is completely secure, so we cannot guarantee absolute security. Keep your password private and tell us right away at info@zivoya.com if you think your account has been compromised.
8. Children
The Service is meant for adults. You must be at least 18 to create an account or make a booking. An adult can book flights for children traveling with them; in that case the adult provides the child's details and is responsible for them. We do not knowingly collect information directly from children under 13. If you believe a child has given us information, contact us and we will delete it.
9. Where information is processed
Zivoya is based in the United States, and we process and store information in the United States. Airlines and authorities in the countries you travel to or through also receive traveler information as part of the trip.
10. Changes to this policy
We may update this policy. The date at the top shows the latest version. If we make significant changes, we will let you know in the app or by email before they take effect.
11. Contact
Questions or requests about your privacy: info@zivoya.com.