1. About these terms
These terms apply when you use the Zivoya mobile app or the zivoya.com website (together, the "Service") and when you book a flight through it. The Service is offered by ZIVOYA, LLC, a Florida company ("Zivoya", "we", "us").
By creating an account, searching for flights or making a booking, you agree to these terms and to our Privacy Policy. You must be at least 18 years old and able to enter into a binding contract. If you book for other travelers, you confirm that they have authorized you to do so and that you will share these terms and the booking details with them.
2. What Zivoya does
Zivoya lets you search, compare and book flights offered by airlines and charter operators (each a "Carrier"). Zivoya is not a Carrier and does not operate any flight. We act as a booking intermediary: we pass your booking and payment to the Carrier or its booking system and send you the confirmation.
Your flight is a contract between you and the Carrier and is governed by the Carrier's conditions of carriage and the fare rules of the fare you choose. These can limit changes, refunds, baggage and seats. We show the main fare conditions in the app before you pay; the Carrier's full conditions are available from the Carrier.
3. Your account
Give us accurate, current information and keep your sign-in details private. You are responsible for activity in your account. Tell us at once at info@zivoya.com if you think someone else has used it. You can ask us to close your account at any time; closing it does not cancel bookings already confirmed.
4. Prices, payment and confirmation
- Prices are in U.S. dollars. Search results show the price per person; before you pay, the app shows the total for all travelers, including taxes and fees.
- Fares come from the Carriers and can change or sell out until your booking is confirmed. Search results and prices are held for a limited time. If a price changes before you pay, we show you the new price and you decide whether to continue.
- You pay with a credit or debit card or another method offered in the app. By paying, you authorize Zivoya to charge the total shown. Your bank may show the charge from Zivoya or from the Carrier.
- Your booking is confirmed only when we show and email you a confirmation with a booking code. If payment is declined or the Carrier does not confirm the booking, no booking is made and any amount held on your card is released.
5. Travelers, passports and documents
Enter every traveler's name exactly as it appears on the passport or travel document they will use, together with the other details the Carrier requires. Mistakes can lead to fees or denied boarding, and some Carriers do not allow name changes.
Each traveler is responsible for having a valid passport, any visas, entry permits, health documents and other requirements of the countries they depart from, transit or enter. Zivoya is not responsible if a traveler is refused boarding or entry for missing or invalid documents.
6. Travel to Cuba
U.S. regulations administered by the Office of Foreign Assets Control (OFAC) allow travel to Cuba from the United States only in authorized categories. When you book a flight to Cuba, each traveler must state the category that applies to them, as the app asks. You confirm that the information you give is true and that each traveler's travel qualifies under that category. Travelers must keep records related to their travel as U.S. law requires (currently five years).
Cuban authorities and the Carrier may ask for additional details or documents, such as a tourist card or visa. Providing them is the traveler's responsibility.
7. Changes, cancellations and refunds
- Your changes. Whether you can change or cancel a booking, and how much you get back, depends on the fare rules (the app labels fares as refundable or non-refundable and shows whether cancellation is allowed). Carrier change fees and fare differences may apply. To request a change or cancellation, email info@zivoya.com with your booking code. Any fee is shown to you before you confirm the change.
- Refunds. Approved refunds go back to the original payment method, minus any amounts that the fare rules make non-refundable. The time it takes depends on the Carrier and your bank.
- Carrier changes. Carriers can change schedules or cancel flights. When we learn of a change, we contact you using the details on the booking and help you with the options the Carrier offers. Where the law entitles you to a refund, for example under U.S. Department of Transportation rules when a Carrier cancels or significantly changes a flight and you do not accept the alternative, we process that refund.
- No-shows. If a traveler does not take a flight, the Carrier may cancel the rest of the itinerary, and the fare may not be refundable.
8. Baggage, seats and extras
Baggage allowances, seat selection and other extras depend on the Carrier and the fare. Where the Carrier provides them, we show baggage fees in the fare details. Extras bought directly from the Carrier, at the airport or online, are between you and the Carrier.
9. Acceptable use
Use the Service only for genuine bookings for yourself or travelers who authorized you. Do not make speculative, false or fraudulent bookings, use stolen payment details, copy or scrape the Service, interfere with its operation, or use it in breach of any law. We may refuse, suspend or cancel a booking or an account when we reasonably suspect fraud or misuse; amounts owed to you will be returned as the law and the fare rules allow.
10. Intellectual property
The Service, including its software, design, text, logos and the Zivoya name, belongs to Zivoya or its licensors. We give you a personal, non-transferable license to use the app for its intended purpose. You may not copy, modify, distribute, reverse engineer or resell it.
11. Disclaimers and limitation of liability
Flight information, schedules, fares and fare rules come from the Carriers. We work to show them accurately but do not guarantee that they are complete or free of errors. The Service is provided "as is" and "as available".
Zivoya is not responsible for the acts or omissions of Carriers, including delays, cancellations, overbooking, missed connections, lost or damaged baggage, or injury during travel; those are governed by the Carrier's conditions of carriage and applicable law. To the extent the law allows, Zivoya is not liable for indirect or consequential losses, and our total liability for any claim related to a booking is limited to the amount you paid for that booking. Nothing in these terms limits liability that cannot be limited under applicable law.
12. Indemnity
You agree to compensate Zivoya for losses and reasonable costs caused by your breach of these terms, by false information you give us, or by your misuse of the Service.
13. Privacy
We use your personal information, including travelers' passport details, to make and manage your bookings and as described in our Privacy Policy. We share travelers' details with the Carrier and with authorities when this is required to fly.
14. Communications
We send booking confirmations, flight changes and service messages by email, text message or app notification to the contact details on your account or booking. Keep them up to date. You can opt out of marketing messages at any time; service messages about your bookings cannot be turned off while a booking is active.
15. Changes to these terms
We may update these terms. The date at the top shows the latest version. Changes apply from the date they are posted and do not change bookings already confirmed. If you keep using the Service after a change, you accept the updated terms.
16. Governing law
These terms and any dispute related to them or to the Service are governed by the laws of the State of Florida, without regard to conflict-of-law rules. You and Zivoya agree to the exclusive jurisdiction of the courts located in the State of Florida. If a court finds any part of these terms invalid, the rest remains in effect. If we do not enforce a right, we do not waive it.
17. Contact
Questions about these terms or a booking: info@zivoya.com. Please include your booking code when it applies.